Return Policy

 

Here at VIVA CBD, we believe so much in the quality of our CBD, that we offer a 30 Day Money Back Guarantee. We want you to be completely satisfied with the quality of the products and your experience with our company. To ensure your satisfaction, we have made it easy to return product for a refund.

 

Return Procedure

  • Contact our customer support center 24 hours a day at Support [at] sales@vivacbdoil.com for a RMA (Return Merchandise Authorization) number and the Return Address.
  • After contacting customer service, a pre-printed label will automatically be sent to your email address on file. Please check your spam and junk folders. The pre-printed label will contain the return address and Return Merchandise Authorization number to ensure proper handling. Simply tape it to the top of your return package. Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
  • Return the empty and unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
  • All packages returned refused or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.
  • Returns must be received in our offices within 1 year from billing date.
  • Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
  • All refunds will be processed to the original form of payment within 3 days of receiving the package. Please allow up to 5 days for your financial institutions to process the refund and 7 days for delivery of checks.

 

Exchange Procedure

  • Contact our customer support center 24 hours a day at Support [at] sales@vivacbdoil.com to discuss our 30 day exchange options.
  • We offer a 30 Day Exchange Program.
  • If you are not completely satisfied with our product(s), you may request that we send another quality product in “exchange” for it.
  • Due to our 30 Day Money Back Guarantee Policy, Exchange requests must be received within 30 days from billing date.
  • All exchanges are final which includes returning the original product for a financial refund and any products sent in “Exchange”.

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